Returns & Exchanges
These terms and conditions apply to the general online store (for logged-in users) and are also in effect at Trital Safety:
Trital Safety B.V.
Mandenmakerstraat 41
3194DA Hoogvliet
Chamber of Commerce No.: 24297777
To view the terms and conditions for our locations in Terneuzen and Hellevoetsluis, please visit our Terms and Conditions page.
You have the right to return the goods within 14 days of receipt without providing a reason. Please return the item, including all accessories, within 14 days of receipt, accompanied by the purchase confirmation, invoice, or packing slip, and in proper packaging. Please contact our customer service for assistance with this.
The purchase amount will be refunded no later than 7 days after we receive the returned goods. You are responsible for the cost of return shipping, which will be deducted from the refund amount unless the issue is clearly the fault of Trital Safety B.V.
Personal care and perishable products may only be returned if the packaging is sealed. For certain products, such as those requiring special hygiene considerations, the right of withdrawal may be excluded.
Conditions for Returning Products
- Products must be unused and in perfect condition (this also applies to packaging materials, such as plastic bags and boxes), in packaging quantities (= full boxes per size)
- Products that are no longer sold by Trital Safety B.V. cannot be returned
. Processed or modified products (by the customer or by Trital Safety B.V.) cannot be returned. - Custom-made or any other form of made-to-order products cannot be returned
- Products purchased as “promotional” items cannot be returned
- Products older than 6 months from the delivery date cannot be returned. If a customer returns products within the first 3 months, Trital Safety B.V. will not charge any additional fees for returned products. If products are returned after 3 months but within 6 months, Trital Safety B.V. will deduct 25% of the original purchase price as a restocking fee
- Products will only be credited if both parties mutually agree.
Received the Wrong Item
Upon receiving the wrong item, please first verify which item you ordered and which item was confirmed in the initial email. If this does not match the items you received, please contact our customer service within 7 days.